Privacy Policy

This Privacy Policy explains how Lucid Nepal ("we", "us", "our") collects, uses, and protects the personal information you provide when you visit lucidnepal.com or contact us through our website. We are committed to handling your data responsibly and in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the UK GDPR.

By using this website, you agree to the collection and use of information as described in this policy.


Who We Are

Lucid Nepal is a VFX outsourcing studio based in Kathmandu, Nepal. We provide visual effects services to production companies, studios, and broadcasters worldwide.

  • Business name: Lucid Media Private Limited
  • Address: New Baneshwor, Kathmandu, Nepal
  • Email: info@lucidnepal.com
  • Phone: +977 9841343483

For any privacy-related enquiries, contact us at info@lucidnepal.com.


What Data We Collect

Information You Provide Directly

When you complete and submit the contact form on our website, we collect:

  • Your name
  • Your email address
  • Your company name (optional)
  • The content of your message
  • A record of your consent to this Privacy Policy

Information Collected Automatically

When you visit our website, our server and hosting provider (Hostinger) automatically record standard technical information, including:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on each page
  • Date and time of your visit
  • Referring website address

This information is used for security monitoring and site performance analysis. It is not linked to your personal identity.

Cookies

Our website uses cookies — small text files stored on your device. We use:

  • Strictly necessary cookies: Required for the website to function correctly. These cannot be disabled.
  • Analytics cookies: Used to understand how visitors use the site. These are only set with your consent.

You can manage your cookie preferences at any time using the cookie settings banner on this website, or by adjusting your browser settings.


How We Use Your Data

We use the information you submit through our contact form to:

  • Respond to your enquiry
  • Discuss potential VFX projects or collaborations
  • Send you information you have specifically requested

We do not use your personal data for automated decision-making or profiling. We do not send unsolicited marketing emails.


Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data on the following lawful bases:

  • Consent: When you tick the consent checkbox on our contact form, you give us explicit consent to store and use your submitted information to respond to your enquiry.
  • Legitimate interests: We process server log data (IP addresses, visit records) for security monitoring and to protect our website from malicious activity. This is balanced against your privacy rights and does not override them.

Who We Share Your Data With

We do not sell, rent, or trade your personal information to any third party.

We may share limited data with the following trusted service providers who assist us in operating this website:

  • Hostinger — our web hosting provider, who stores website data on servers. Hostinger is bound by their own data processing agreements.
  • Google Analytics — if installed, used to analyse website traffic. IP addresses are anonymised. Google's privacy policy applies.

We may disclose your information if required by law or to protect the rights, property, or safety of Lucid Nepal or others.


How Long We Keep Your Data

  • Contact form submissions: Retained for up to 2 years from the date of submission, or until you request deletion, whichever comes first.
  • Server logs: Retained for up to 12 months, then automatically deleted by our hosting provider.
  • Email correspondence: Retained for the duration of any business relationship and up to 3 years thereafter for legitimate business record-keeping.

Your Rights

If you are located in the European Union, United Kingdom, or another region with applicable data protection laws, you have the following rights regarding your personal data:

  • Right of access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to erasure: You can request that we delete your personal data. We will action this within 30 days.
  • Right to restrict processing: You can ask us to limit how we use your data while a complaint is investigated.
  • Right to data portability: You can request your data in a structured, machine-readable format.
  • Right to withdraw consent: Where we process data based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.
  • Right to object: You can object to processing based on legitimate interests.

To exercise any of these rights, email us at info@lucidnepal.com with the subject line "Data Request". We will respond within 30 days. We may need to verify your identity before actioning a request.

If you are in the EU or UK and believe we are processing your data unlawfully, you have the right to lodge a complaint with your local data protection authority.


Data Security

We take the security of your personal data seriously. Measures we have in place include:

  • HTTPS encryption across the entire website
  • Restricted access to contact form data
  • Regular security monitoring of our hosting environment
  • NDA-protected handling of all client footage and project materials

No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security.


Third-Party Links

Our website may contain links to external sites (such as Vimeo, LinkedIn, or client references). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.


Children's Privacy

Our website is directed at business professionals and is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data through our site, contact us and we will delete it immediately.


Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.


Contact Us

For any questions about this Privacy Policy, your personal data, or to exercise your rights, please contact us:

Questions about your data?

Email us at info@lucidnepal.com — we respond within 30 days.